A new tenant arrived who needed fast broadband and we discovered that not only was it not fast but it was so slow as to be barely usable...(I'll insert screenshots of the super slow speeds later). TalkTalk said they'd send an engineer but had in fact already sent one who reported he'd fixed it (he hadn't). Rather than mess around trying to resolve this I looked online and found that Community Fibre was available and were promising 150mbps download and upload speed. Given that this was for around the same price as TalkTalk which even if working only offered speeds in the tens, I signed up on the spot.
The installation date was only a couple of days so I rang TalkTalk to cancel the contract which still had a few months to go...I got through to the usual 'retention dept' who claimed the reason for the slow speed was that we were on an 'old' package - Fast Broadband, no less - and that we needed to sign up to a newer fibre package yadda yadda yadda...you know the drill. After an interminable conversation in which they tried to get us to stay, told us there was no way that Community Broadband could install broadband before 8th August, which was the next date they could get an engineer to fix/install fibre - and during which I struggled to control my temper at the enormous waste of time and attempted gaslighting - we came to an understanding that we would indeed be leaving and paying £57 for the privilege of doing so.
My Virgin home broadband went down randomly on Wednesday 12th January at 11am. This meant my home phone was also offline